Refund policy



REFUND & RETURN POLICY

At [BRAND NAME], we want you to feel confident when shopping with us. If something isn't right with your order, we're here to help.

Please review the policy below for information about returns, exchanges, cancellations, and refunds.

1. RETURN WINDOW

You may request a return within 30 days of receiving your order.

To be eligible, your return request must be submitted within this period. Requests submitted after 30 days may not be accepted.

2. RETURN REQUIREMENTS

Before sending anything back, please contact our customer support team and receive return instructions.

Items returned without prior approval may not be accepted.

Returned products should be in their original condition, unused, and include the original packaging where applicable.

Certain products may have additional return requirements, which will be communicated when your return request is reviewed.

3. HOW TO REQUEST A RETURN

To start a return, contact our customer support team through the contact information provided on our website.

Please include:

  • Your order number
  • The reason for your return
  • Photos or other relevant information, if applicable

Once your request has been reviewed and approved, we'll provide you with the next steps.

4. NON-RETURNABLE ITEMS

Some items are not eligible for return, including:

  • Personalized or customized products
  • Gift cards
  • Certain clearance or final-sale items
  • Digital products, where applicable
  • Products that have been used, damaged, or altered after delivery

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide your order number along with clear photos or videos showing the problem.

Depending on the situation, we may offer a replacement, refund, or another appropriate solution.

6. EXCHANGES

If you received the wrong size, color, or variation, please contact us before returning the item.

If an exchange is approved, we'll provide instructions based on the specific product and circumstances.

Please note that we do not recommend sending an item back without contacting us first, as unauthorized returns may not be processed.

❌ ORDER CANCELLATIONS

We understand that sometimes plans change.

Full-price orders

Cancellation requests may be submitted within 30 minutes of placing your order.

After this window, your order may already have entered processing or fulfillment and may no longer be eligible for cancellation.

Sale or promotional orders

Orders placed using a sale, discount, or promotional offer may have different cancellation or refund conditions. Please review the applicable offer terms before purchasing.

7. PRE-ORDERS & RESTOCKED ITEMS

Pre-order products are not shipped immediately. The estimated shipping or dispatch timeframe will be stated on the product page when applicable.

Restocked products may require additional processing time before shipment.

If an order contains multiple products with different fulfillment times, your order may be shipped separately.

8. REFUNDS

Once your return has been received and approved, we'll process your refund to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to post the refund to your account.

If you believe your refund has been approved but you haven't received it after a reasonable processing period, please contact our customer support team.

9. RETURN SHIPPING

Unless the item arrived damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.

If the return is caused by an error on our part, we'll review the situation and provide appropriate instructions.

Please do not send a return to the address shown on the original package unless our support team specifically instructs you to do so.

10. UNCLAIMED PACKAGES & INCORRECT ADDRESSES

Customers are responsible for providing an accurate and complete shipping address at checkout.

If a package is returned to us because the address provided was incorrect, incomplete, or the package was not collected, additional shipping costs may apply if you request that the order be sent again.

If you no longer wish to receive the order, any refund may be adjusted to account for applicable shipping or handling costs.

CONTACT US

If you have any questions regarding returns, refunds, or cancellations, please contact our customer support team.

Email: [SUPPORT EMAIL]
Business Name: [BRAND NAME]

We're happy to help and will do our best to resolve your issue as quickly as possible.